Improve customer satisfaction by completing content management strategy for Jefferson County website to ensure accurate, current and transparent information is available to the public on Jefferson County's website. Metric will be defined by completion and adoption of content management strategy holding departments accountable for providing useful, accurate content.

Over a 12 month period, reach and maintain an average score of 3.5
or higher on customer satisfaction (CSAT) surveys
 in RockSolid (My JeffCo Citzen Service Request Platform)